Bewdy

Terms & Conditions

Bewdy Terms & Conditions

Welcome to bewdy! By using our platform (mobile app or website), you agree to abide by the following Terms & Conditions. Please read this document carefully before proceeding.

1. Introduction

bewdy (“we,” “us,” or “our”) is a beauty and wellness booking platform that connects users with service providers. These Terms & Conditions govern your access to and use of our services. By signing up or using Bewdy Book, you acknowledge that you have read, understood, and agreed to these terms.

2. User Accounts

2.1 Registration & Login

  • To use bewdy, you must create an account with your mobile number or email.
  • Bewdy does not use passwords. Instead, you will receive a One-Time Password (OTP) each time you log in.
  • You must ensure the accuracy of the information provided during registration.

2.2 Account Management

  • You are responsible for all activity on your account.
  • If you suspect unauthorized access, contact Bewdy Support immediately.

2.3 Account Deletion

  • You can request to delete your account via Account Settings in the app.
  • Before deleting your account, ensure all wallet funds are used, as no refunds will be issued after deletion.
  • Deleting your account is permanent, and all your booking history, wallet funds, and preferences will be lost.

3. Booking & Services

3.1 How to Book a Service

  • Users can book services via the Bewdy app or website by selecting their preferred service, date, and time.
  • Services will only be confirmed if there are sufficient wallet funds to cover the booking.

3.2 Rescheduling & Cancellations

  • You can reschedule or cancel a booking up to 24 hours before the scheduled appointment.
  • Last-minute cancellations (less than 24 hours before the appointment) may not be eligible for a refund.
  • Frequent last-minute cancellations or no-shows may result in pre-payment requirements for future bookings.

3.3 Refunds & Compensation

  • Duplicate Payments: If you accidentally pay for the same booking twice, you are eligible for a refund. Contact Bewdy Support with proof of payment.
  • Service Issues: If a provider fails to deliver the booked service or cancels unexpectedly, Bewdy will investigate and may issue a refund at its discretion.
  • Unattended Appointments: If you fail to show up for a booking, you will not receive a refund.

4. Wallet & Payments

4.1 Loading Your Wallet

  • Users can top up their Bewdy Wallet by making a bank transfer to their unique digital account number provided in the app.
  • The funds in your wallet can only be used for bookings within the Bewdy platform.

4.2 No Cash Withdrawals

  • Bewdy Wallet funds cannot be withdrawn or transferred to a bank account or another user.

4.3 Refunds & Adjustments

  • If a refund is approved, it will be credited back to your Bewdy Wallet, not your bank account.
  • Wallet funds do not expire but are non-transferable.

5. Data Privacy & Security

5.1 Collection of Personal Data

  • By using bewdy, you agree to provide your name, contact details, location, and payment information for the purpose of booking services.
  • We do not sell or share your data with third parties without consent.

5.2 Location Services

  • Bewdy uses location services to help users find nearby service providers.
  • You can enable or disable location services in your device settings, but certain features may not work without location access.

5.3 Photos & Reviews

  • Users may upload profile pictures and leave reviews for service providers.
  • By posting a review or uploading a photo, you grant Bewdy a license to use the content for marketing or service improvement purposes.
  • Reviews must be honest, respectful, and free from offensive content.

6. Service Providers & Responsibilities

6.1 Independent Businesses

  • Bewdy connects users with independent beauty and wellness professionals.
  • Service providers are responsible for their own pricing, availability, and quality of service.

6.2 Service Completion & Disputes

  • If a dispute arises between a user and a service provider, Bewdy will attempt to mediate but is not liable for any direct transactions or conflicts.

7. Platform Rules & Conduct

7.1 User Responsibilities

  • Users must behave respectfully toward service providers.
  • Any form of abuse, harassment, or inappropriate behavior will result in account suspension.

7.2 Platform Usage Restrictions

Users must not:

  • Attempt to scam, defraud, or manipulate payments.
  • Create multiple accounts for fraudulent purposes.
  • Use the platform for purposes other than booking beauty and wellness services.

8. Liability & Disclaimers

  • Bewdy does not provide beauty or wellness services directly—we are only a booking platform.
  • Service providers are responsible for their own actions, safety measures, and service quality.
  • Bewdy is not liable for injuries, damages, or unsatisfactory experiences caused by service providers.

9. Amendments & Updates

  • Bewdy reserves the right to update these Terms & Conditions at any time.
  • Continued use of the platform after an update constitutes acceptance of the revised terms.

10. Contact & Support

For any inquiries, concerns, or disputes, contact Bewdy Support via the app chat feature or email: Support@bewdybook.com

By using Bewdy, you confirm that you have read, understood, and agreed to these Terms & Conditions. Happy booking!