Bewdy

Service Provider T&C

Service Provider Terms & Conditions

Bewdy offers a range of services designed to help Service Providers manage their salon businesses and reach new customers. The specific services agreed upon are detailed in the Service Provider Agreement. These services may include:

  • Salon Software: A salon diary management system with features to streamline and grow your business. This includes Point of Sale tools and the integration of Bewdy APIs.
  • Marketplace: A booking platform on Bewdy's website and app that promotes the Service Provider's services to a wide audience of potential customers. Within the Marketplace, Bewdy also provides:
  • Service Provider's Page: A customizable website showcasing the Service Provider's services, hosted on a unique subdomain or the Service Provider's own domain.
  • Widget: A booking widget that can be added to the Service Provider's social media, website, or Services Provider's Page, enabling customers to make appointments. This includes options for Prepaid Widget Bookings and Pay Later Widget Bookings.
  • Third-Party Technology Providers: Access to platforms such as Reserve with Google, Google Maps, and Apple Maps, allowing the Service Provider's salon to appear in relevant searches.

Bookings & Commissions

Customers can book services through various channels, including the Marketplace, Service Providers Page, Widgets, and third-party platforms.

Charges, including commissions for bookings, will apply as outlined in the Service Providers Agreement. Bewdy reserves the right to amend these commission rates as necessary.

Cancellations & Refunds

Service Providers are required to honor all accepted bookings. In exceptional cases where a booking must be rejected, Service Provider must notify Bewdy in writing.

If a refund is necessary due to legal obligations or the Service Provider's cancellation policy, the Service Provider's may be required to reimburse the refund amount along with any associated costs.

Service Provider must provide their cancellation policy to customers at the time of booking.

Customer Reviews & Rankings

The Marketplace allows customers to leave reviews about the Service Provider's services.

Bewdy is not liable for any loss or impact resulting from customer reviews, including negative feedback.

Rankings in search results are determined by multiple factors, such as availability, appointment cancellations, discounts offered, and the quality and frequency of customer reviews.

By partnering with Bewdy, Service Providers agree to these terms and conditions, ensuring a seamless and professional experience for both businesses and customers.

Account Deletion

1. User Rights to Account Deletion

  • 1.1. Users have the right to request the deletion of their account at any time.
  • 1.2. Account deletion requests can be initiated directly through the app settings or by contacting customer support at support@bewdybook.com.

2. Process for Account Deletion

  • 2.1. Upon receiving an account deletion request, we will verify the identity of the user to ensure the request is valid and authorized.
  • 2.2. After successful verification, the account and all associated data will be permanently deleted within 10 days.

3. Data Retention After Account Deletion

  • 3.1. Certain data may be retained for legal, regulatory, or security purposes, as permitted or required by applicable laws. Examples include transaction history or records for tax and compliance purposes.
  • 3.2. Retained data will not be used for any other purposes and will be securely stored until its mandatory retention period expires.

4. Wallet Funds and Account Deletion

  • 4.1. Users are required to use any remaining funds in their in-app wallet prior to initiating an account deletion request.
  • 4.2. Funds remaining in the wallet after the account deletion request is processed will be considered forfeited and cannot be reclaimed.
  • 4.3. Users must ensure that all wallet transactions, including withdrawals or purchases, are completed before proceeding with account deletion.

5. Consequences of Account Deletion

  • 5.1. Account deletion is permanent and cannot be reversed. Once deleted: Users will lose access to all app features and services. Any data or content associated with the account, including preferences, transaction history, or stored files, will be irretrievably removed, except for data retained under clause 3.1.
  • 5.2. Users will need to create a new account to regain access to the app and its services.

6. Exceptions

  • 6.1. If an account is under investigation for any legal or compliance-related matters, deletion may be delayed until the investigation is resolved.
  • 6.2. Certain features, such as subscriptions, wallet balances, or pending transactions, may require resolution prior to account deletion.

7. Company Rights

  • 7.1. Bewdy reserves the right to deny account deletion requests if the user's identity cannot be verified or if the request conflicts with legal obligations.
  • 7.2. Bewdy reserves the right to modify or update this policy as required by law or to improve service. Users will be notified of any significant changes to this policy.

Contact Information

If you have any questions or concerns about account deletion, please contact us at: